I've been with Acronym for four years — since 2016. We picked them because back then, they had the best value on the market,
the most extensive functionality, and the highest quality for the lowest price. However, there are other reasons we continue to be their clients.
One of them is a superb level of customer care, technical support is always ready to help and answer any of our questions.
Another reason is that the platform is constantly developing and growing with new functions and editors added.
We have several websites based on a platform, which helps us with business segmentation.
Acronym inspires us to go to new markets such as B2B printing that we would like to expand to in the future. With their help, of course.
We were in the photo printing business for a very long time, and when we thought of starting the online business in 2014,
we went through many Web-to-print services and shortlisted Acronym.
Acronym is a complete and powerful solution, and it is so full of features that whenever you think of something, it already exists in Acronym. Our business grew exponentially with Acronym,
and we saw the revenues going up. It happened so quickly!
During the COVID, Acronym has really helped us to provide the services to our customers with ease. The Acronym came up with an app for iOS and Android too, which is a big plus,
and we plan to start using it next month. The service is too good: you ask for help, and Acronym customer support is always prompt in the replies with all the relevant screenshots and even implementation of the technical stuff.
If I had to use one word for the Acronym, then it would be a peace of mind.
We are always very particular in our choice of partners and contractors. We started testing the Acronym service 2 years ago and picked the smallest branch of our business.
It was retail photo-printing back then it was almost non-existent. In a year and a half, we learned how to work in retail and services.
It took hours of communication with technical support and Viktor himself.
This year we made a huge decision and implemented a unified CRM system.
Most of the systems on the market looked overly complex, rigid, and difficult to develop and maintain.
So we made the same choice as two years ago - we used Acronym services.
For the last six months, we have been slowly but steadily going to our goal.